{"id":3449,"date":"2025-12-07T20:02:36","date_gmt":"2025-12-07T20:02:36","guid":{"rendered":"https:\/\/genosophy.gr\/?page_id=3449"},"modified":"2025-12-07T20:16:09","modified_gmt":"2025-12-07T20:16:09","slug":"shipping","status":"publish","type":"page","link":"https:\/\/genosophy.gr\/en\/shipping\/","title":{"rendered":"Shipping"},"content":{"rendered":"<p data-path-to-node=\"4\"><span style=\"color: #000000;\">This Shipping Policy outlines the terms and conditions for shipping the Sample Collection Kit to you and the secure return of your biological sample to GENOSOPHY.<\/span><\/p>\n<h3 data-path-to-node=\"5\"><span style=\"color: #000000;\">1. Order Processing Time (Handling Time)<\/span><\/h3>\n<p data-path-to-node=\"6\"><span style=\"color: #000000;\">All orders are processed and prepared for shipment from our facility in Athens, Greece.<\/span><\/p>\n<ul data-path-to-node=\"7\">\n<li>\n<p data-path-to-node=\"7,0,0\"><span style=\"color: #000000;\"><b>Processing Time:<\/b> Orders are typically processed within <b>1 to 3<\/b>\u00a0business days (Monday \u2013 Friday, excluding public holidays).<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"8\"><span style=\"color: #000000;\">2. Kit Delivery (Outbound Shipping)<\/span><\/h3>\n<p data-path-to-node=\"9\"><span style=\"color: #000000;\">This section details the delivery of the Genosophy DNA Sample Collection Kit to your specified address.<\/span><\/p>\n<table style=\"height: 121px;\" width=\"907\" data-path-to-node=\"10\">\n<thead>\n<tr>\n<td><span style=\"color: #000000;\"><strong>Destination<\/strong><\/span><\/td>\n<td><span style=\"color: #000000;\"><strong>Carrier(s)<\/strong><\/span><\/td>\n<td><span style=\"color: #000000;\"><strong>Estimated Transit Time<\/strong><\/span><\/td>\n<td><span style=\"color: #000000;\"><strong>Cost<\/strong><\/span><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span style=\"color: #000000;\" data-path-to-node=\"10,1,0,0\"><b>Domestic (Greece)<\/b><\/span><\/td>\n<td><span style=\"color: #000000;\" data-path-to-node=\"10,1,1,0\"><b>ACS Courier<\/b><\/span><\/td>\n<td><span style=\"color: #000000;\" data-path-to-node=\"10,1,2,0\"><b>1-3<\/b>\u00a0business days<\/span><\/td>\n<td><span style=\"color: #000000;\" data-path-to-node=\"10,1,3,0\"><b>\u20ac12.00<\/b><\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"color: #000000;\" data-path-to-node=\"10,2,0,0\"><b>International<\/b><\/span><\/td>\n<td><span style=\"color: #000000;\">\u00a0<b>ACS Courier and their collaborators<\/b><\/span><\/td>\n<td><span style=\"color: #000000;\" data-path-to-node=\"10,2,2,0\"><b>3-10<\/b>\u00a0business days<\/span><\/td>\n<td><span style=\"color: #000000;\" data-path-to-node=\"10,2,3,0\"><b>\u20ac30.00<\/b><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul data-path-to-node=\"11\">\n<li>\n<p data-path-to-node=\"11,1,0\"><span style=\"color: #000000;\"><b>Shipping Delays:<\/b> While we strive for timely delivery, we are not responsible for delays caused by postal\/courier services or customs processing.<\/span><\/p>\n<\/li>\n<li><span style=\"color: #000000;\"><b>Total Delivery Time: <\/b>Total time is calculated as (Processing Time) + (Estimated Transit Time).<\/span><\/li>\n<\/ul>\n<h3 data-path-to-node=\"12\"><span style=\"color: #000000;\">3. Sample Return (Inbound Shipping)<\/span><\/h3>\n<p data-path-to-node=\"13\"><span style=\"color: #000000;\">This section details the process for returning your collected biological sample to the Genosophy laboratory.<\/span><\/p>\n<ul data-path-to-node=\"14\">\n<li>\n<p data-path-to-node=\"14,0,0\"><span style=\"color: #000000;\"><b>Return Method:<\/b> The Kit includes instructions for sample submission. Simply follow the instructions to schedule a pick-up or drop off the package. The cost of return shipping is included in the total price of your test.<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,1,0\"><span style=\"color: #000000;\"><b>Return Address:<\/b> GENOSOPHY, <b>28 Voreiou Epirou Street, Athens, 10444 Attica, Greece<\/b><\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,2,0\"><span style=\"color: #000000;\"><b>Timing:<\/b> To ensure sample viability, we highly recommend returning your sample to the GENOSOPHY <b>within 24 hours<\/b> of collection. Please not that it samples should be returned Monday to Thursday.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"15\"><span style=\"color: #000000;\">4. Customs, Duties, and Taxes (International Orders)<\/span><\/h3>\n<ul data-path-to-node=\"16\">\n<li>\n<p data-path-to-node=\"16,0,0\"><span style=\"color: #000000;\"><b>International Shipments (Non-EU):<\/b> Shipments outside of Greece and the European Union may be subject to import taxes, customs duties, and fees levied by the destination country.<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,1,0\"><span style=\"color: #000000;\"><b>Customer Responsibility:<\/b> The recipient of an international shipment is responsible for any and all import fees, taxes, and duties. GENOSOPHY is not responsible for these charges and cannot estimate their amount. Please contact your local customs office for more information.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"17\"><span style=\"color: #000000;\">5. Lost or Damaged Shipments<\/span><\/h3>\n<ul data-path-to-node=\"18\">\n<li>\n<p data-path-to-node=\"18,0,0\"><span style=\"color: #000000;\">If you receive a damaged kit, please contact us immediately so we can arrange for a replacement kit to be sent to you free of charge.<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,1,0\"><span style=\"color: #000000;\">If your kit has not arrived after <strong>10<\/strong> <b>days<\/b> past the estimated delivery window, please contact us for assistance.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"20\"><span style=\"color: #000000;\">Contact Information<\/span><\/h3>\n<p data-path-to-node=\"21\"><span style=\"color: #000000;\">For any questions regarding your order or this policy, please contact us:<\/span><\/p>\n<ul data-path-to-node=\"22\">\n<li>\n<p data-path-to-node=\"22,0,0\"><span style=\"color: #000000;\"><b>Email:<\/b> info@genosophy.gr<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"22,1,0\"><span style=\"color: #000000;\"><b>Phone:<\/b> +30 6983267994<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"22,2,0\"><span style=\"color: #000000;\"><b>Address:<\/b> 28 Voreiou Epirou Street, Athens, 10444 Attica, Greece<\/span><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This Shipping Policy outlines the terms and conditions for shipping the Sample Collection Kit to you and the secure return of your biological sample to GENOSOPHY. 1. Order Processing Time (Handling Time) All orders are processed and prepared for shipment from our facility in Athens, Greece. Processing Time: Orders are typically processed within 1 to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3449","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/genosophy.gr\/en\/wp-json\/wp\/v2\/pages\/3449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genosophy.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genosophy.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genosophy.gr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/genosophy.gr\/en\/wp-json\/wp\/v2\/comments?post=3449"}],"version-history":[{"count":2,"href":"https:\/\/genosophy.gr\/en\/wp-json\/wp\/v2\/pages\/3449\/revisions"}],"predecessor-version":[{"id":3452,"href":"https:\/\/genosophy.gr\/en\/wp-json\/wp\/v2\/pages\/3449\/revisions\/3452"}],"wp:attachment":[{"href":"https:\/\/genosophy.gr\/en\/wp-json\/wp\/v2\/media?parent=3449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}