The sample analysis process begins once payment has been completed. Payment can be made online through the website www.genosophy.gr or via bank transfer to one of the following accounts at Piraeus Bank, National Bank of Greece, or Alpha Bank.
Please make sure to include your full name in the payment description.
You have the right to withdraw from your purchase within 14 days from the date you receive your sample-collection kit, without giving a reason, in accordance with applicable law.
To request a return, please contact us at info@genosophy.gr, stating your name and order number.
Returns should be sent to:
GENOSOPHY P.C.
28 Voreiou Ipeirou Street
Athens 10444
Greece
For change-of-mind returns, the kit must be unused and in its original condition. The direct cost of returning the kit is borne by the customer.
Once we receive and inspect the returned kit, we will inform you whether the return has been approved.
Where a refund is due, it will be made using the same payment method used for the original transaction, unless otherwise agreed, within the period required by applicable law.
Where required by law following a valid withdrawal, the cost of the least expensive standard delivery method offered at the time of purchase will also be refunded. The customer is responsible for the direct cost of returning the product unless the product is defective or was supplied incorrectly.
A genetic test includes both the sample-collection kit and the personalised laboratory DNA-analysis service.
A refund for the laboratory service is not available once analysis of the sample has commenced, to the extent permitted by applicable law and provided that the applicable customer-information and consent requirements have been fulfilled.
If you wish to cancel your genetic test, please therefore contact us before sending your sample to our laboratory.
If the kit you receive is damaged, defective or different from the product you ordered, please contact info@genosophy.gr.
GENOSOPHY will arrange an appropriate replacement or other remedy in accordance with applicable law, without charging you the related return costs.
If your order has not yet been dispatched, please contact info@genosophy.gr as soon as possible. Where the order can be cancelled before dispatch and before any related service has commenced, we will cancel the order and refund the applicable amount.
