This Shipping Policy explains the delivery of GENOSOPHY sample-collection kits and the return of collected biological samples to our laboratory.
Orders are processed and prepared for shipment from Athens, Greece.
Orders are normally processed within 1–3 business days, Monday to Friday, excluding public holidays.
For orders delivered within Greece:
Carrier: ACS Courier
Shipping cost: €12
Estimated transit time: 1–3 business days
Order processing time: 1–3 business days
The estimated total delivery time is therefore approximately 2–6 business days from the date the order is placed.
For international orders, shipping availability, cost and estimated delivery time depend on the destination country. Only countries available during checkout and supported by GENOSOPHY can be selected for delivery.
Shipping costs shown during checkout are displayed before the customer completes the purchase.
The cost of returning your collected biological sample to the GENOSOPHY laboratory is included in the price of your genetic test.
Your sample-collection kit contains instructions explaining how to prepare and return your sample.
To help preserve sample quality, we recommend returning the sample within 24 hours of collection and arranging its return Monday to Thursday.
Samples should be returned to:
GENOSOPHY P.C.
28 Voriou Ipirou Street
Athens 10444
Greece
Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where such charges apply, they are the responsibility of the recipient unless expressly stated otherwise during checkout.
GENOSOPHY does not determine or control customs charges imposed by authorities in the destination country.
Delivery times are estimates and may occasionally be affected by courier delays, public holidays, adverse conditions or customs procedures.
If your kit has not arrived within 10 days after the end of the estimated delivery period, please contact us so that we can investigate the shipment.
If your sample-collection kit arrives damaged or you receive an incorrect item, please contact us at info@genosophy.gr as soon as possible.
Where appropriate, GENOSOPHY will arrange a replacement without additional shipping charges.
For questions about shipping or an existing order:
GENOSOPHY P.C.
28 Voriou Ipirou Street, Athens 10444, Greece
Email: info@genosophy.gr
Tel.: +30 698 326 7994
